Return & Exchange Policy
We want you to be completely satisfied with your purchase
Our 30-Day Happiness Guarantee
At KidGenius Labs, we stand behind the quality of our educational toys. If you're not completely satisfied with your purchase, we offer a hassle-free return within 30 days of delivery.
What We Accept
- • Unopened products in original packaging
- • Items with all parts and accessories
- • Products within 30 days of delivery
- • Defective or damaged items (any time)
What We Don't Accept
- • Opened digital products
- • Used or damaged items (non-defective)
- • Items without original packaging
- • Products after 30 days (unless defective)
Easy Returns
Contact us to initiate a return. We'll provide a return label.
Quick Refunds
Refunds processed within 5-7 business days of receiving return.
Free Exchanges
Exchange for a different product at no additional cost.
Frequently Asked Questions
Need Help with a Return?
Our customer service team is here to make your return experience as smooth as possible.
Email: support@kidgeniuslabs.com
WhatsApp: +92-XXX-XXXXXXX
Hours: Monday-Saturday, 9 AM - 6 PM PKT